ISO 900186
The ISO 9001 quality management system standard, covering leadership, planning, operations, evaluation, and continual improvement.
Requirements in this framework
- Actions to address risks and opportunities
- Actions to address risks and opportunities — Determination
- Actions to address risks and opportunities — Planning
- Analysis and evaluation
- Awareness
- Changes to requirements for products and services
- Communicating the quality policy
- Communication
- Competence
- Competence and operational discipline
- Continual improvement
- Continual improvement program
- Control of changes
- Control of externally provided — General
- Control of externally provided processes, products and services
- Control of nonconforming outputs
- Control of production and service provision
- Corrective action and continual improvement
- Customer communication
- Customer feedback and complaint handling
- Customer focus
- Customer satisfaction
- Design and development — General
- Design and development changes
- Design and development controls
- Design and development inputs
- Design and development of products and services
- Design and development outputs
- Design and development planning
- Determining the requirements for products and services
- Determining the scope of the quality management system
- Documented information
- Documented information — Control
- Documented information — Creating and updating
- Documented information — General
- Establishing the quality policy
- General
- Identification and traceability
- Information for external providers
- Internal audit
- Internal audit — General
- Internal audit programme
- Leadership and commitment
- Leadership and commitment — General
- Management review
- Management review — General
- Management review inputs
- Management review outputs
- Monitoring — General
- Monitoring and measuring resources — General
- Monitoring and measuring resources — Measurement traceability
- Monitoring, measurement, analysis and evaluation
- Nonconformity and corrective action
- Nonconformity and corrective action process
- Operational planning and control
- Organizational roles, responsibilities and authorities
- Performance evaluation
- Planning of changes
- Policy
- Post-delivery activities
- Preservation
- Process and customer requirements management
- Production and service provision
- Property belonging to customers or external providers
- QMS processes — Documented information
- QMS processes — General
- Quality management governance
- Quality management system and its processes
- Quality objectives — Establishment
- Quality objectives — Planning to achieve
- Quality objectives and planning to achieve them
- Quality planning and objective setting
- Release of products and services
- Requirements for products and services
- Resources
- Resources — Environment for the operation of processes
- Resources — General
- Resources — Infrastructure
- Resources — Monitoring and measuring resources
- Resources — Organizational knowledge
- Resources — People
- Review of the requirements for products and services
- Supplier quality governance
- Type and extent of control
- Understanding the needs and expectations of interested parties
- Understanding the organization and its context