ISO/IEC 20000-145
ISO/IEC 20000-1:2018 Clause 10.1 · ISO/IEC 20000-1:2018 Clause 10.2 · ISO/IEC 20000-1:2018 Clause 4.1 · ISO/IEC 20000-1:2018 Clause 4.2 · ISO/IEC 20000-1:2018 Clause 4.3 · ISO/IEC 20000-1:2018 Clause 4.4 · ISO/IEC 20000-1:2018 Clause 5.1 · ISO/IEC 20000-1:2018 Clause 5.2.1 · ISO/IEC 20000-1:2018 Clause 5.2.2 · ISO/IEC 20000-1:2018 Clause 5.3 · ISO/IEC 20000-1:2018 Clause 6.1 · ISO/IEC 20000-1:2018 Clause 6.2.1 · ISO/IEC 20000-1:2018 Clause 6.2.2 · ISO/IEC 20000-1:2018 Clause 6.3 · ISO/IEC 20000-1:2018 Clause 7.1 · ISO/IEC 20000-1:2018 Clause 7.2 · ISO/IEC 20000-1:2018 Clause 7.3 · ISO/IEC 20000-1:2018 Clause 7.4 · ISO/IEC 20000-1:2018 Clause 7.5 · ISO/IEC 20000-1:2018 Clause 8.1 · ISO/IEC 20000-1:2018 Clause 8.2.1 · ISO/IEC 20000-1:2018 Clause 8.2.2 · ISO/IEC 20000-1:2018 Clause 8.2.3 · ISO/IEC 20000-1:2018 Clause 8.2.4 · ISO/IEC 20000-1:2018 Clause 8.2.5 · ISO/IEC 20000-1:2018 Clause 8.2.6 · ISO/IEC 20000-1:2018 Clause 8.3.1 · ISO/IEC 20000-1:2018 Clause 8.3.2 · ISO/IEC 20000-1:2018 Clause 8.3.3 · ISO/IEC 20000-1:2018 Clause 8.4.1 · ISO/IEC 20000-1:2018 Clause 8.4.2 · ISO/IEC 20000-1:2018 Clause 8.4.3 · ISO/IEC 20000-1:2018 Clause 8.5.1 · ISO/IEC 20000-1:2018 Clause 8.5.2 · ISO/IEC 20000-1:2018 Clause 8.5.3 · ISO/IEC 20000-1:2018 Clause 8.6.1 · ISO/IEC 20000-1:2018 Clause 8.6.2 · ISO/IEC 20000-1:2018 Clause 8.6.3 · ISO/IEC 20000-1:2018 Clause 8.7.1 · ISO/IEC 20000-1:2018 Clause 8.7.2 · ISO/IEC 20000-1:2018 Clause 8.7.3 · ISO/IEC 20000-1:2018 Clause 9.1 · ISO/IEC 20000-1:2018 Clause 9.2 · ISO/IEC 20000-1:2018 Clause 9.3 · ISO/IEC 20000-1:2018 Clause 9.4
Requirements in this framework
- Actions to address risks and opportunities
- Asset management
- Awareness
- Budgeting and accounting for services
- Business relationship management
- Capacity management
- Change management
- Communicating the service management policy
- Communication
- Competence
- Configuration management
- Continual improvement
- Control of parties involved in the service lifecycle
- Demand management
- Determining the scope of the service management system
- Documented information
- Establishing the service management policy
- Incident management
- Information security management
- Internal audit
- Leadership and commitment
- Management review
- Monitoring, measurement, analysis and evaluation
- Nonconformity and corrective action
- Operational planning and control
- Organizational roles, responsibilities and authorities
- Plan the service management system
- Plan the services
- Planning to achieve service management objectives
- Problem management
- Release and deployment management
- Resources
- Service availability management
- Service catalogue management
- Service continuity management
- Service design and transition
- Service level management
- Service management objectives
- Service management system
- Service portfolio
- Service reporting
- Service request management
- Supplier management
- Understanding the needs and expectations of interested parties
- Understanding the organization and its context